Job Vacancy: Customer Support Representative (32-40h)

Carqon is looking for a Customer Support Representative with a passion for service and quality. In this position, you will be in direct contact with our international dealers, prospects, and consumers. Your career will grow with a dynamic, fast-growing company offering both dealers and consumers the very best cargo bike experience and service in the market.

Your responsibilities will include:

  • Answering general and technical questions from dealers and consumers via email or phone
  • Taking and handling complaints
  • Returns and credit management
  • Following up on customer satisfaction surveys
  • Providing support to sales colleagues with questions (and requests)
  • Supporting the development, establishment and optimisation of service processes

What do we offer?
Carqon is a young, ambitious, and fast-growing company. You’ll be working in an inspiring and fast-paced work environment. We offer:

  • A salary between €2,500 and €2,850 gross per month based on knowledge and experience;
  • 25 days’ holiday each year for full-time employees;
  • A good pension scheme via PMT Pensioenfonds Metaal en Techniek;
  • A WIA employee insurance scheme;
  • Up to 30% employee discount on our products;
  • Travel allowance of €0.19 per kilometre;
  • €250 home office allowance to furnish your workplace;
  • An easily accessible office in Amersfoort;
  • Openness to new initiatives and ideas, whether you’ve been working with us for a week, a month, or a year;
  • A training budget;
  • The atmosphere at Carqon is informal, no-nonsense, and results-oriented. We organise fun staff parties and initiatives for employees. Naturally, we end the week with a Friday afternoon drink!

Who are you?
You are hands-on and creative, take responsibility for your work, and are a real team player. You don’t sit around and wait: when you have an idea, you start working on it right away!

In addition, the following is important to us:

  • At least 2 years’ experience in a similar position.
  • A completed MBO-level education.
  • An entrepreneurial mindset that is above all customer- and service-oriented.
  • Social and communicative skills with a good command of Dutch and English, both spoken and written.
  • Command of German or French is an advantage; taking a language course through us is a possibility.
  • Able to work well independently, but also as a real team player.
  • Flexible, solution-oriented and eager to brainstorm about short- and long-term solutions.
  • Not daunted by setbacks or unexpected turns of events.

About Carqon
Carqon introduced its first cargo bike in 2020. Carqon is a relatively new Dutch brand with the ambition to set a new quality standard in the cargo bike market. Carqon offers young parents the ultimate cargo bike in terms of safety, comfort, functionality and design, so they can get the most out of every ride. Carqon sells its products through a selective network of distributors network in the Netherlands, Germany, France, and Belgium. We offer a total of 3 cargo bike models, each with a corresponding line of accessories. Carqon is the new standard electric cargo bike for families and companies: durable, safe, qualitative, and innovative.

Want to know more?
Feel inspired and think you might be the right person to join our ambitious company? Would you like to join us in conquering the bicycle market in Europe and beyond? Email your cover letter and CV to Jorine Huizinga (jorine@carqon.com). We will get back to you as soon as possible. For questions, please contact our recruiter Lilian Latul at +31625498965 or email her at llatul@velosophy.earth.